Question 1

Do you offer after-school or evening appointments?

Accepted Answer

Yes! We just recently expanded our appointment hours to meet the needs of individuals/families that need later options:

Our new appointment hours are:
Monday - Friday: 9:00am - 8:00pm (By Appointments Only)
Saturdays: 9:00am-5:00pm (By Appointments Only)
*Immediate Availability for In-Person/Virtual between 9:00am - 12:00pm*

Our Phone Hours are:
Monday - Friday: 10:00am - 5:00pm

For more details:
Office: (210) 580-4149
Fax: (325) 267-7774
Email: Info@IntotheRootsTherapy.com

Question 2

Where are you located?

Accepted Answer

Medical Center: (By Appointments Only)
4203 Gardendale St Ste C206
San Antonio, TX 78229

🥳 NEW!
Castile Hills: (By Appointments Only)
8000 West Ave #2
San Antonio, TX 78213

Question 3

How much do sessions cost?

Accepted Answer

All new inquiries receive a free 15-minute phone consultation to ensure that our services are the right fit for you/your family.

Commitment:
$135.00 - Individual Child/Adult Therapy

$150.00 - Coparenting/Couples/Family Therapy

(Limited Availability for Sliding Scale Options)
Other fees as applicable*

Question 4

Do you currently offer any mental health sponsorships?

Accepted Answer

Absolutely! We have established meaningful partnerships with organizations and initiatives dedicated to delivering mental health services. Currently, these services cater to various populations, including: Active Duty/Military Veterans, First Responders, Paramedics, Nurses, and related occupations (subject to approval). Furthermore, these services are also extended to spouses (couples/marriage/coparenting) and children. Please contact us to request detailed information about the application process.

*Available based on approval process and availability*

Question 5

Do you take insurance?

Accepted Answer

Depending on the clinician, we are able to accept the following health plans:

Commercial
 • Blue Cross Blue Shield (Excluding Magellan)
 • AETNA (Most Plans)
 • United Health Care (OPTUM)
 • Ambetter through Superior Health Plan
 • CIGNA (Evernorth)

Medicaid
 • Children's/Foster Care Medicaid through Superior Health Plan

ON-HOLD
 • TRICARE West (Due to the 2025 contract changes, we cannot accept this insurance until our clinic has transitioned from Tricare East)

Otherwise, your therapist can provide you with a statement that you can submit to your insurance company for potential reimbursement. Depending on availability, we offer reduced out-of-pocket pricing for Health Plans we cannot accept.

No Surprise Act (https://www.cms.gov/nosurprises)

Question 6

Why Into the Roots Therapy?

Accepted Answer

We pride ourselves on how quick and efficient our setup process is. Whether or not we are the right service for you, we promise to give you a response and strive to make you feel less-alone in your searching process. Our therapists are ready to be a part of your journey. So, are you ready to dig deeper with us?

Question 7

What do I need to know as a parent or legal guardian?

Accepted Answer

It is totally common for a parent to worry or have questions regarding how their child will respond to therapy! Our goal is to ensure that all necessary parties feel connected throughout the treatment process as this contributes positively to the progress in and outside of therapy. Parent consultations will be held to provide you the space to voice any worries so that we may guide you in a direction to help you and your family.